Author: Hasannudin Saidin
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Even the great Picard needs a breakthroughIn the heartMarch 2022 heralds Season 2 of Star Trek: Picard, yay! In episode 1 Guinan points out Picard’s final frontier to come.
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LinkedIn page – “Hasannudin Saidin – Malaysia Peers On Demand”
“Malaysia Peers On Demand” are weekly (Wednesday, 2-3pm MYT) events for professional peers to get to know each others’ businesses, get ideas, give ideas, make new connections, look for collaborations.
They are free, online (Zoom), 1-hour sessions.
Consider participating, promoting or showcasing your business in these events.
Check them out at the “Hasannudin Saidin – Malaysia Peers On Demand” LinkedIn showcase page at this link:
https://www.linkedin.com/showcase/peers-on-
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Nostalgia and The Experience Economy
Photo: Marsila and I, together with hosts Aziz, Asiah and Azam on our last day yesterday
What makes a guest of SukaSuka Lake Retreat in Lenggong, Perak, Malaysia go and stay there 68 times?
As for me, the first reason I became first-time guest there until yesterday was to reunite with the owner, Aziz as he had been the manager who hired me into the first company I worked at. Having not met him for more than 35 years, we could reminisce.
My second reason was to experience the Malay kampung (village) setting he had created. Boy, was that nostalgic! Dinners taken seated on the floor, the assortment of Malay food that triggered my childhood memories and tongue sensations of my grandma’s and mom’s dishes and how they were prepared, the Malay house architectural design quirks, the sleeping in the mosquito net with just the fan on, the utensils and artifacts that I could have sworn were taken from my grandma’s house, and more.
As a bonus, there is the scenic lake and with choice of all the activities that can be enjoyed lakeside and on the lake! And not forgetting taking a boat ride to the other (original) part of the retreat: the island recluse.
When Aziz Manaf and Asiah Mohd Ridzuan left city life, they went "off grid living" to become Mr. and Mrs. Robinson Crusoe on this island, much to the surprise of everyone, and later started taking in guests into small chalets.
They built the lakeside (i.e. on mainland) Malay village later when it was less practical to send son Azam to school travelling from the island.
Aziz said his guest who has been there 68 times gave him feedback that the number one reason the guest comes back is the consistency!
Other guests report how they feel the authenticity of not only the setting of nature and culture, but mostly of Aziz, Asiah and Azam. I certainly felt this family of three’s heartful hospitality. After all, as Aziz said, they are merely sharing their lifestyle.
Other than those 2 lessons in superior customer experience, I notice that despite their inventory of hundreds of stories (culture, history, archeology, agriculture, etc., etc.) and lots of permutations of what guests can do, their itinerary and stories for guests are made just enough (truly customised) for the variety of guests.
Aziz says he is not staging anything. I say he is a master stager.
Of course the overseas guests (80% of their guests) get more activities and stories on Malay culture, but yet curated to not becoming overwhelming.
As an aside, I found 17-year-old Azam the son to be highly matured, confident and intelligent, thanks to the guests from 130 countries over the years whom I regard as “bringing international school to Azam” in the retreat.
For a Malay kampung boy like me, I got a dosage of nostalgia, laced with stories that appealed to my wife, Marsila and I such as the the area’s history including the 11,000 year-old “Perak Man” and the 1.8million-year-old stone axe found nearby.
For other Malaysian guests, they get varying degrees of deeper appreciation of Malay culture.
As I was about to check out from our 4 days, 3 nights stay, a few teachers walked into the retreat to verify what they had read, as they were organising a trip for their school children to come and better understand Malay culture. I think the teachers really got it.
Aziz says it is experiential tourism.
Joe Pine (co-author, The Experience Economy) and Santhakumaran Atmalingam (Founder, CX Expert Asia) will do a better job than me to unravel more than just the 3 lessons I highlighted.
Me, I wrote in their guestbook that I’ll go there 68 more times (despite there being no air conditioning and only patchy internet).
Other photos of Marsila and I there can be found at the Facebook Page of SukaSuka Lake Retreat:
– https://m.facebook.com/story.php?story_fbid=10158181268411755&id=27071046754
– https://m.facebook.com/story.php?story_fbid=10158183308206755&id=27071046754
– https://m.facebook.com/story.php?story_fbid=10158181280941755&id=27071046754
I also did a Google review with 10 photos to accompany the same words as above:
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Hasan Saidin Brief with Jeffrey Tan, Pathfinder at Life Trek
My brief interview on 9th February 2022 with Peers On Demand member, Jeffrey Tan, Pathfinder at Life Trek.
To become a member of Peers On Demand, join any of our events. Then if you’d like, request to me for a brief interview.
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“Accelerating Career Growth”
“Accelerating Career Growth” was the topic that I was interviewed on by Sabrina Alya (https://www.facebook.com/sabrinaa.alyaa) and her colleagues in “University of Malaya Accounting Club” (thank you, UMAC!). I responded to their many questions with my opinions and stories. 😊
Here is Sabrina & team’s 5-minute excerpt of my responses to a few of the questions.
The full 50-minute interview is here:
https://www.dropbox.com/s/7t2ohwpepsr54i4/Mr%20Hasan%203_1%20Zoom.mp4?dl=0Home Coach Hasan Learning Experiences
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Brief with Sufiz Suffian, Co-Founder & Consultant at Recur Consult
Hasan Saidin brief with Peers On Demand member, Sufiz Mohd Suffian, Co-Founder & Consultant at Recur Consult – 9th February 2022
Be a member by joining any of our events, then request for an interview.
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38
What was I thinking? 🤔 On my wedding day I went to work! 😁
I was a CE (Customer Engineer) at IBM. The wedding solemnization (nikah) was in the evening that Saturday. Yet in the morning I went to work!
Worked overtime at a customer’s computer room. The customer was Colgate on Jalan Semangat, Petaling Jaya. I’ve forgotten the name of their “EDP Manager.” Was it Mr. Liew?
I went there to upgrade their System/38! Yup, I was the “midrange computer” guy from the 1980’s: System/34, System/38 and System/36.
38 is a special number.
Today Marsila and I arrived at our 38th wedding anniversary! Overflowing with gratitude, alhamdulillah (praise to God).
Footnote:
IBM System/38
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Rocky Romero Brief with Hasan Saidin, CEO Coach, Rubah Associates
Be a member of the community of Peers On Demand by joining any of our Peers On Demand events, then request for a brief interview.
Below is Rocky Romero* Brief with Hasan Saidin (me), CEO Coach, Rubah Associates on 28th September 2021.
lt was after this brief in September 2021 that Rocky Romero* and I launched Peers On Demand Malaysia in October 2021.
* Rocky Romero is the founder of Peers On Demand which he runs from the US.
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I aspire to be like my Dad
I aspire to be like my Dad
I remember Dad, always. I remember him more so this month, because I just paid a visit to the place we once lived in, Bukit Merah, Perak, some 60 years after.
Bukit Merah lake is a sight to behold, and Dad was in charge of it then.
A must stop for me was the water gate near our home. The 7 water gates are still standing mighty (photo above). I had missed the roaring white water when the gates were open. Alas, during this visit they were closed.
The short main street of Bukit Merah town (if you can call it a town) was eerily quiet, with the shops shuttered. It was Sunday. I sensed that the barber shop which Dad took me to every month was on the left towards the train station, but there is no sign of it now.
There is no more the train station! The train was how we used to reach Bukit Merah when there were no roads yet. The train station area is now overgrown with grass, newly fenced and with a signage that says it belongs to KTM (Keretapi Tanah Melayu, or Malayan Railways).
The wooden police station in front of the train station is still there, now empty, with the paintwork of white and blue intact. When TV first came in the 1960’s, this police station and my home were the only 2 places in Bukit Merah that had TV. Dad kept our window open, to let villagers watch our TV.
I could still point to the start of the shortcut to town, a jungle path which Dad took when he cycled, bringing me along for the monthly barber trip.
Dad cycled all his life. At 70 when he survived an open heart surgery for quadruple bypass, the doctors attributed the success to his strong heart from all the cycling. He lived on till 78.
I cycled to school. When I studied in Australia, I cycled. When I dropped out from Australia, I bummed around on a bicycle.
This included riding from my sister’s house in Kuala Lumpur to Langkawi Island, some 400km away. Enroute rest stops included my cousin’s home in Telok Anson (now Teluk Intan), Perak, our home in Bagan Serai, Perak (Dad had retired by then) and the home of the then 10-year old Faizal Sohaimi in Jitra, Kedah. Faizal is another cousin.
When I studied again in ITM (Mara Institute of Technology) in Shah Alam, Selangor, I was the only one cycling the hilly campus while others had motorcycles or compact cars.
Pre-pandemic, I became finishers at organised fun rides such as the one on the Penang Second Bridge and the 86-km fun ride in Terengganu. Now I mainly cycle on the indoor smart trainer, using Zwyft app and all for the virtual routes.
I once declared (https://www.linkedin.com/posts/hasansaidin_motivation-purpose-coach-activity-6707116911634866177–qrS) that I cycle because it helps me keep fit so that I live to see my first 2 grandchildren graduate from university (or its equivalent 20 years from now).
Dad did see his first grandchild graduate.
During this visit to Bukit Merah, I saw the house we once lived in. The huge and ancient mango tree is no longer there. The house area is now fenced and gated, so I did not want to trespass. A man in his 40’s came on a motorcycle and opened the gate for him to enter. I told him I once lived there.
He said his name is Wan. The person in charge living there now is Hasnan. I told Wan my name and that Dad’s name was Saidin. Wan said he knows that name as once being in charge. Dad must be a legend there.
He said he is a local and is grateful that he has a job with the department, and he’s come to check the water level of the lake. Man, how romantic is that? After all these years, a worker like Dad’s still manually records the water level. No IoT (Internet of Things) sensors required.
Measuring and recording was also the hallmark of Dad. While these days there is the movement of the hi tech “quantified self” and “lifelogging,” Dad was the original (lo tech) quantified self. He logged all his expenses. He labeled the date of purchase on items such as batteries.
After electricity was supplied (before that we had power from a generator set that lit our home and the workers’ quarters in the night time only), he recorded the electricity meter readings himself.
I don't do meter readings. My smart watch counts my steps and keeps my health metrics.
Whereas Dad recorded his expenses manually with pencil on paper, I have dabbled with apps like MoneyWiz and YNB (You Need A Budget). I have not been as rigorous and disciplined as Dad, who successfully supported 8 children on his meagre income. My 2022 will include a resolution to go back to expense tracking.
As I ended this visit, I passed the other water gate that is all the time open and supplies irrigation water to the district’s rice fields and water supply to homes and businesses. Like Dad, I would like to believe that I help people and businesses with my version of “water.”
I drove back to Kuala Lumpur, aspiring to be like Dad, God willing.
Linked below is a story of Dad I wrote in 2006. It's a must-read:
https://www.hasansaidin.com/2006/04/dad.html
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Create Your Best Year Yet 2022
MAKE 2022 YOUR BEST YEAR YET!This is an online paid workshop and is on multiple dates:
1) Dec 28, 2021
2) Jan 04, 2022
3) Jan 06, 2022Contact me directly to enrol: call/message me at +6012 200 3251 or email me at hasan@rubah.my
Make 2022 your best year yet!The Best Year Yet® program walks through a unique process of introspection, discussion, learning, growth, and integration of the concepts, to develop a 12-month plan that will allow for authentic engagement, innovation, and inspiration.
WHAT THE PROGRAM IS:
• Facilitator-led 1-day group workshop (online)
• PLUS (optional) follow-through year-long group workshops or 1:1 coaching (online)
• Dynamic activities, peer interaction and spot coaching
• Online tools for year-long implementation
WHAT PARTICIPANTS GET:
• Highly-skilled ongoing facilitation and coaching
• A one-page individual annual plan plus first month's goals
• Producing Results Online® (PRO®) web software to "play the game" and track progress from any device
MORE INFORMATION: Best Year Yet® website
FACILITATOR:
– Certified Partner, Best Year Yet® Global Network
FEE/TICKET (Contact me directly to enrol: call/message me at +6012 200 3251 or email me at hasan@rubah.my):
- RM1,188 for the 1-day group workshop
- RM1,388 for VIP for the 1-day group workshop: VIP gets 1-hour 1:1 coaching, within 14 days post-workshop
EARLY BIRD OFFER (offer ends 14 days before workshop date):
- RM788 for the 1-day group workshop (offer ended)
- RM888 for VIP for the 1-day group workshop: VIP gets 1-hour 1:1 coaching, within 14 days post-workshop (offer ended)
POST-WORKSHOP OPTIONS:
• Optional OPTION 1 (to enrol separately after the 1-day workshop): follow-through 12 months of half-day group workshops:
– RM3,000 per half-year, to be paid ahead OR
– RM5,000 for full 12 months, to be paid ahead
• Optional OPTION 2 (to enrol separately after the 1-day workshop): follow-through 12 months of 1.5-hour 1:1 coaching sessions:
– RM3,750 per quarter, to be paid ahead OR
– RM7,000 per half-year, to be paid ahead OR
– RM12,000 for full 12 months, to be paid ahead
Watch a short video on Best Year Yet®:
Related post: Learning Experiences
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